Our prime motto at silverlinestore.in is to serve our customers at the highest desired levels. After your purchase, if you are not completely satisfied with any item purchased from us, we ll gladly refund your full money without any quibble.

There is no risk when you are buying on silverlinestore.in

Your complete shopping satisfaction is our No.1 Priority. We want you happy each and every time you buy from us. However if due to some unforeseen situation you are not happy with the product then the following terms apply for a mutually consented resolution of the situation.

We do our best to make sure you never need to use this policy. But still for clear guideline purpose here it is:

If you don't like what we sent you, let us know by a phone call or email, we will try our best to find a solution.

We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:

The item may be damaged during transit.

Or there might be a manufacturing defect.

Or that a wrong item is delivered to you by mistake.

Item Received in Damaged Condition / Manufacturing Defect or Wrong Item

If you have received a damaged item or if the item you received was not the item you ordered or if it was misrepresented on our site, please contact us by phone or email within 24 hours of your receipt of the product. It is important that you save all packing materials as well as the item itself. When you reach us, we'll give you instructions on how to proceed so that we may replace the item as quickly as possible.

It will be the responsibility of the buyer to return the product at any of our showrooms  or send through courier company at buyer’s own expense. Please note that delivery shipping & handling charges at actual will be deducted from the refund amount.

The refund or exchange is processed either immediately on receipt of the item or within 3 working days of our receiving back the item. The refund or exchange will be provided subject to receipt of the product in its original condition (unused and not damaged) and together with all the original documents, the invoice and the packaging intact.